Privacy Policy

1. Introduction

Prodigident Australia Pty Ltd ATF Iatsukha Family Trust (“ProdigiDent”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, digital platforms, and dental laboratory services.

By accessing our website or using our services, you agree to the collection and handling of information in accordance with this Privacy Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Dentists and dental clinics who use our services
• Website visitors
• Business partners and service providers

Our services are designed for dental professionals and clinics only. Patients do not directly interact with our website.

3. Personal Information We Collect

We may collect the following categories of personal and professional information.

3.1 Contact and Business Information

• Name
• Email address
• Phone number
• Clinic name
• Business address

3.2 Case and Order Information

• Case submission details
• Order forms
• Treatment planning instructions

3.3 Uploaded Clinical Files

Dental professionals may upload digital files associated with dental treatment planning, including:

• DICOM scans
• STL files
• Dental photographs
• Treatment plans

Some of these files may contain patient-related clinical information provided by dental professionals for the purpose of manufacturing dental surgical guides and related laboratory products.

ProdigiDent does not collect personal information directly from patients.

Dental professionals submitting cases are responsible for ensuring that they have the necessary patient consent and legal authority to share such information with us.

4. How We Collect Information

We collect personal information in several ways, including when:

• You submit an order or case through our website or digital portal
• You upload digital files or treatment planning information
• You contact us via email, website forms, or other communications
• You interact with our website through analytics technologies

5. Purpose of Collecting Personal Information

We collect and use personal information for purposes including:

• Providing dental laboratory services
• Designing and manufacturing dental surgical guides and related products
• Processing case submissions and orders
• Communicating with dental clinics regarding cases and treatment planning
• Processing payments and maintaining financial records
• Shipping products to clinics
• Improving our website and services
• Complying with legal and regulatory obligations

6. Website Analytics and Cookies

Our website uses Google Analytics to help us understand how visitors interact with the website.

Google Analytics may collect certain information including:

• IP address
• Device and browser information
• Pages visited
• Time spent on pages
• Website usage patterns

This information helps us improve website performance and user experience.

Google Analytics may store or process information on servers located outside Australia.

7. Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers where necessary to operate our business and deliver services.

These providers may include:

Operational and Business Services

• Xero – accounting and invoicing services
• Stripe – payment processing services
• Team Global Express – shipping and courier services

Cloud Storage and Technology Providers

• Dropbox – secure file storage and transfer
• Custom CRM systems hosted on secure servers, including Australian-based servers

These service providers may store or process information in Australia or overseas.

We take reasonable steps to ensure third-party providers maintain appropriate privacy and data security standards.

8. Payment Information

Payments processed through our website or services are handled by Stripe, a secure third-party payment provider.

ProdigiDent does not store full credit card details on its systems.

Payment data is handled in accordance with Stripe's security and privacy standards.

9. Data Storage and Security

We take reasonable steps to protect personal information and clinical data from misuse, loss, unauthorized access, modification, or disclosure.

Information may be stored using:

• Secure Australian servers
• Cloud-based storage platforms
• Secure file storage services such as Dropbox
• Internal CRM systems

Access to personal information is restricted to authorised personnel and service providers where necessary to perform services.

10. Overseas Disclosure of Information

Some of our service providers may store or process information on servers located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure the receiving party handles the information in a manner consistent with Australian privacy laws.

11. Data Retention

We retain personal information and case-related data only for as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Comply with legal, accounting, or regulatory obligations

After this period, information may be securely deleted or anonymised.

12. Access and Correction of Personal Information

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

Requests may be made by contacting us using the contact details provided below.

We will respond to such requests within a reasonable timeframe.

13. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

14. Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a privacy complaint to us using the contact details below.

Please provide details of the concern and any relevant information.

We will acknowledge and investigate the complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

The most current version will always be published on our website.

16. Contact Information

For privacy enquiries, access requests, or complaints, please contact:

Prodigident Australia Pty Ltd ATF Iatsukha Family Trust

ABN: 79 527 142 251

Address:
30/18 Bourton Rd
Merrimac QLD 4226
Australia

Email: info@prodigident.com.au